Compt: Frequently Asked Questions
Your common questions about Compt answered.
Picking the right perk management solution is not an easy task, and that’s why we’ve compiled our top questions from prospective customers and answered them below for you.
General
What is Compt?
Compt is the leading lifestyle and workstyle benefits platform that empowers companies to offer personalized, meaningful benefits to their employees, enhancing overall well-being and job satisfaction.
What products or solutions does Compt offer?
Compt offers a comprehensive suite of solutions designed to enhance employee well-being and engagement. Our offerings include:
- Lifestyle Benefits: Provide employees with personalized stipends that cover a wide range of categories, such as wellness, family, professional development, and remote work support.
- Employee Rewards and Recognition: Recognize and reward employees with meaningful perks, spot bonuses, and non-monetary shout-outs that align with their individual preferences and contributions.
- Company Swag Store + Stipend: Launch a branded swag store that’s free* to set up, made-to-order, and powered by stipends. Employees choose the gear they’ll actually wear, while HR avoids closets, bulk orders, and shipping chaos.
- Business Expense Management: Streamline the management and administration of business expenses, ensuring compliance and ease of use with our user-friendly platform.
- Professional Development: Streamline requests, approvals, and budget tracking, eliminating complex workflows and empowering employees to grow and develop. With peer-powered learning recommendations, watch your people encourage each other to grow.
To learn more about each of these solutions and how they can benefit your organization, visit the pages linked above or request a demo.
What makes Compt different from expense software like Expensify or Concur?
Unlike traditional expense management software, Compt offers flexible and customizable lifestyle benefits that cater to employees’ diverse needs and preferences rather than just tracking expenses. Of course, companies can use Compt for traditional expense management – business travel, per diem, mileage, etc. – or for our whole suite of people-first features.
What software and systems does Compt integrate with?
Compt seamlessly integrates with major HR and payroll systems such as ADP, Workday, Gusto, UKG, Sequoia, Paycor, Paylocity, Zenefits, TriNet, Kallidus, Paychex, Rippling, BambooHR, and more. Compt also integrates with tools like Google, Okta, Slack, and Teams.
Can Compt be customized to fit our specific needs?
Yes! Compt is highly customizable – it’s a significant part of our purpose – allowing companies to tailor stipend categories and benefit offerings to align with their specific goals (culture or budget, for example) and employee needs.
Is Compt mobile-friendly?
Yes, Compt is accessible via mobile browser with a responsive web design, enabling employees to manage their benefits on the go.
What kind of customer support does Compt offer?
Compt provides customer support through multiple channels, including email, Zoom/Google Meet, and live chat, ensuring quick and effective assistance. Our platform is so intuitive, that fewer than 1% of all users reach out to support. But when they do, our average response time is 34 minutes. Talk about speedy!
Security and Compliance
Is Compt SOC II certified?
Yes, Compt is SOC II Certified, ensuring the highest standards of security and compliance for your company’s data.
Is Compt GDPR certified?
Yes, Compt complies with GDPR standards, ensuring the protection and privacy of personal data for EU clients.
Lifestyle Benefits
What are lifestyle benefits and why should I offer them at my company?
Lifestyle benefits are tailored perks that support employees’ diverse needs and enhance their overall well-being. Offering these benefits demonstrates your commitment to employee satisfaction and can lead to improved retention, increased productivity, and a more attractive company culture, ultimately making your organization stand out in a competitive job market.
What is the difference between Lifestyle Spending Accounts (LSAs), stipends, and perks?
LSAs are flexible accounts that cover a wide range of expenses. Stipends are fixed amounts for specific categories. Perks are additional benefits enhancing work-life balance (these can be monetary or non-monetary).
Why not give cash rather than build out a lifestyle benefits program?
Structured lifestyle benefits programs ensure funds are used to enhance employee well-being while cash on a paycheck may be forgotten, unnoticed, or not spent on meaningful work-related needs.
Implementation & Customization
Will Compt’s lifestyle benefits work for my company?
Yes – Compt is designed to be flexible and adaptable, making it suitable for companies of any size and industry.
Can I transfer my existing perks over to Compt?
While it’s not a direct transfer, Compt allows you to reimagine your existing perks into customizable lifestyle benefits that provide greater personalization and flexibility for your employees. For example, instead of offering a specific gym membership, you can provide a wellness stipend that employees can use for health and fitness options that best suit their needs. This approach ensures your benefits program is more adaptable and impactful.
How many stipends are allowed?
Compt allows you to offer as many stipends as you would like to your employees, providing the flexibility to accommodate various employee needs, preferences, classifications, or locations.
Can we add new categories for our stipends over time?
Yes, companies can customize and add new stipend categories as their needs evolve.
What happens if someone doesn’t use their full stipend?
Unused stipends typically expire, but policies can be tailored to your company’s preferences.
Getting Started
How does your pricing work?
Pricing is based on employee count and selected platform features. Contact us for a tailored quote.
Is there a minimum number of employees required?
No minimum employee count is required to start using Compt.
What resources or guides do you have for us to share with employees?
We provide comprehensive onboarding materials guides, and support to facilitate employee understanding and engagement. Our customer success team will provide everything you need to know to get employees signed up and using their Compt benefits right away.
How long is the implementation?
Implementation typically takes a couple of weeks, depending on company size and complexity. The Compt customer success team can move fairly quickly to meet your launch timeline goals.
What do I need to get started?
A smile and a plan! More seriously, to get started, you’ll need to meet with your customer success manager to define your stipend categories, allocate budgets, and provide employee data (for fund segmentation and payroll integration). Our team will guide you through the setup process. Once you’ve got the know-how, you’ll be able to set up new stipends and tweak your lifestyle benefits program whenever you like!
User Participation & Metrics
What is the average stipend per employee?
Most companies offer stipends ranging from $50 to $150 per month, but this can be customized based on company policy. In our experience, quarterly stipends see the highest participation rates. Find detailed information on what other companies are offering in our 2025 Lifestyle Benefits Benchmark Report.
How much time on average are employees spending within Compt?
Employees generally spend 5-10 minutes per month managing their benefits on Compt.
What metrics and reports are available to track employee participation?
Compt provides comprehensive analytics that track employee participation, including usage rates, engagement levels, and detailed reports on how stipends are utilized across your organization. These insights empower you to make data-driven decisions to enhance your benefits program. To see the full scope of our reporting capabilities, request a demo today.
Can I see which categories are most popular among employees?
Yes, Compt offers insights into which stipend categories are most popular among your employees. This helps you understand their preferences and tailor your benefits program accordingly. This data allows you to optimize your offerings (for example, by amount, cadence, or category) and ensure they align with employee needs. To explore how Compt can help you gain a deeper understanding of employee preferences, request a demo today.
How does Compt encourage employee participation?
Compt fosters employee participation through user-friendly interfaces, regular reminders, and personalized communications that highlight the benefits available to them. Our platform is designed to engage employees and maximize the value of their benefits. For a comprehensive look at how Compt can drive engagement and participation within your organization, request a demo and see the platform in action.
Payroll
How are employees' Compt accounts funded?
Accounts are funded through payroll integrations or manual uploads, depending on your setup. There is no pre-funding through Compt, so the platform does not hold onto any money for your peace of mind. Read the next FAQ to understand the process.
What is the process for employees to submit expenses for reimbursement?
Employees can submit expenses via Compt’s mobile or web application by uploading receipts and categorizing expenses. For example, if your company offers a Health and Wellness Stipend, an employee can take a picture of a receipt in which they purchased vitamins, upload it to the Compt platform, fill out details like vendor, date of purchase, and amount, and then click submit. Once submitted, the admin can approve the purchase for reimbursement (or set auto-approval parameters).
How do employees get the money?
When a stipend claim is submitted and approved by the company admin, reimbursements are processed through payroll and delivered to employees in their next paycheck. (This is subject to your company’s payroll run and timing.)
What payment methods are supported for reimbursements?
Compt reimbursements are available only through payroll to maintain tax compliance.
Who reviews what employees submit?
Designated company approvers review and approve employee submissions. Some Compt customers choose to have a Compt customer success manager review and approve claim submissions.
What payroll integration options do you offer?
Compt integrates with major payroll systems, including ADP, Workday, and Gusto. You can also export a .CSV and upload it to your payroll provider or utilize SFTP. Our customer success team can help you set this up!
Tax
Is Compt IRS tax compliant?
Yes, Compt was built with tax compliance in mind! Founded by Amy Spurling, a three-time former CFO and two-time COO, adhering to IRS regulations was at the top of our list when building the platform.
How does Compt ensure adherence to IRS regulations and applicable tax codes?
Compt automatically categorizes and reports benefits according to IRS guidelines.
What is the difference between nontaxable and pretax?
Nontaxable benefits are not subject to income tax while pretax benefits reduce taxable income but are still subject to payroll taxes.
Do I have to keep track of the nontaxable limits for things like continuous learning, commuter benefits, and student loan repayment?
Compt automatically tracks these limits, ensuring compliance with IRS regulations.
International
Does Compt work in other countries?
Yes, Compt supports global operations and is available in multiple countries.
How are you handling the tax compliance for all of the different countries?
Compt requires a U.S. entity for its customers to ensure IRS compliance.
How does Compt handle different currencies and exchange rates?
Compt supports multiple currencies and calculates exchange rates for international reimbursements. While we already support many world currencies, we are always adding to our list.
What do the reporting and payroll processes look like for a team that’s spread out across multiple countries?
Compt provides detailed reporting and integrates with international payroll systems to manage global teams effectively.
Enterprise
Have you worked with large customers before? What has made them successful?
Absolutely! We have partnered with numerous large enterprises worldwide. Our successful clients typically leverage Compt’s flexibility to create tailored benefits programs that align with their corporate goals. They benefit from our scalable implementation process, proactive customer support, and data-driven insights to continuously optimize employee engagement and satisfaction. By adapting their lifestyle benefits to meet evolving workforce needs, these companies have achieved high participation rates and improved employee retention.
What level of support would we have if we were to move forward with your platform?
Large customers receive premium support at no additional cost, including a dedicated account manager, priority service, and tailored solutions.
Does Compt ensure data security and privacy?
We provide comprehensive one-on-one onboarding with an experienced Compt customer success manager with training sessions to ensure a smooth transition and effective use of Compt’s platform.
What kind of onboarding and training do you offer new clients?
Compt employs advanced encryption, regular security audits, and strict data privacy policies to protect your company’s information.
Can we create custom reports with Compt?
Yes, Compt offers customizable reporting options to meet your company’s specific needs and metrics. Looking to segment employee populations by department, country, or stipend type? You can do it all with Compt.
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